Clayton Heights Sports & Therapy Centre

In an age where technology increasingly replaces personal connection, Dave Balfour is pushing back—anchoring Clayton Heights Sports & Therapy Centre in community values and human care.

“People are losing sight of that,” he says. “Creating that relatability with clients goes a long way. I try to do that with everything I do.”
Operating in Surrey for almost 15 years, Balfour and the Clayton Heights Sports & Therapy Centre have been honoured with more than 150 awards and last year Balfour was even a finalist for the Surrey Business Person of the Year.

“We’re part of the community,” Balfour says, noting they’re sponsoring more than 75 sports teams and community events this year alone.
Community, collaboration and communication are all key pillars in Balfour’s business model.

Instead of automating appointment reminders, bookings and other aspects of running the centre, Balfour has hired more staff—with five up front (plus himself) and 27 therapists offering a wide range of treatments.

Person-to-person connection and contact often results in clients revealing something important to their treatment, he explains. That’s where collaboration and communication come in.

The centre offers chiropractic, physiotherapy, massage, acupuncture and active recovery treatments—all with subspecialties—providing clients with a well-rounded “one-stop shop for recovery.”

Diversity in treatments and practitioners is important as Balfour notes they often don’t know what combination of treatment will work for an individual until they are in front of them. With staff from six different continents, Clayton Heights offers a world of different options to give their patients the best tools for success.

But while they set their patients up to succeed, “there’s no magic hands or magic solution … You have to come in and put in some work and we can do that collaboratively.”

When someone is stuck on their recovery journey, Balfour often asks if they’ve spoken to their practitioner. It can be easy to get caught up in the immediacy of the current digital world, but he notes sometimes it takes trying a few different types of treatments to find the right combination and that communication is key in adapting the right course for each client.

Balfour himself is no stranger to the recovery journey and that hard work, having undergone a total of 31 surgeries to repair damage from two separate motor vehicle crashes. While not a practitioner, Balfour jokes he’s an expert at recovery, which included having to relearn to walk.

Balfour’s own journey has shaped his business and though the clinic has grown and evolved, its foundation remains unchanged—care that always puts people first. 

Photography by: Bob Garlick

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CLAYTON HEIGHTS SPORTS & THERAPY CENTRE

105-18640 Fraser Hwy
Surrey, BC V3S 7Y4

604-579-0105

Website: www.claytonheightsphysio.com | Facebook: ClaytonHeightsPhysio | Instagram: claytonphysio

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